Privacy Policy


Bulcs Holdings Pty Ltd ABN ****** and its related entities as defined in the Corporations Act 2001 (Cth) (“DER”) respect the privacy of individuals and treat your Personal Information with respect and integrity. This privacy policy (“Privacy Policy”) sets out the way in which DER collects and handles your Personal Information and complies with the Privacy Act 1988 (Cth). DER reserves the right to amend, at its sole discretion, this Privacy Policy without notice.


  1. Collection of Personal Information

1.1       Generally you can deal with DER anonymously (i.e. without identifying yourself). However, by doing any of the following you consent to the collection of your Personal Information by DER in accordance with this Privacy Policy:

(a)        Visit DER’s website and providing your Personal Information;

(b)        Interact or follow social media managed by DER (such as Facebook, Twitter, YouTube or Instagram);

(c)        Place an order via a store, telephone or website;

(d)        Apply for a job with DER;

(e)        Submit website feedback, enquires or comments;

(f)         Provide your Personal Information for the provision of special offers by DER or any other service provided by DER, including the newsletter;

(g)        Enter into an agreement with DER; or

(h)        Any other method of collection as determined by DER from time to time.

1.2       DER may collect and hold the following personal information (“Personal Information”):

(a)        Name, address, phone and/or facsimile number and email address;

(b)        Australian Company Number and/or Australian Business Number (if required);

(c)        Details of your orders;

(d)        IP address;

(e)        Loyalty program, award or redemption details;

(f)         Driver’s licence or other photo and address identification;

(f)         Bank details; and

(g)        Any additional information provided to DER, including any feedback, rating or comments made by you.


  1. Use of Personal Information

2.1       DER uses the Personal Information for the purpose for which it was specified or reasonably apparent at the time when the Personal Information was collected. The Personal Information may be used in respect to the following:

(a)        Providing order confirmations;

(b)        Processing and delivering of orders including fraud prevention;

(c)        Assisting the offering of products and services by DER or its related entities, merchants, contractors, agents and/or employees;

(d)        Processing of job applications and the provision of relevant information in this respect;

(e)        Communicating promotional offers, marketing information or special events;

(f)         Responding to feedback, ratings, comments, complaints and enquiries; and

(g)        Using for administrative, marketing, planning, employment performance review, service or product development purposes.

2.2       You may advise DER if you do not wish to receive any promotional offers, marketing information or special events from DER.


  1. Disclosure of Personal Information

3.1       Where appropriate and required, DER may disclose your Personal Information:

(a)        To other associated DER entities, including its delivery company;

(b)        To DER’s suppliers, agents or contractors in connection with or for the purpose of DER’s business;

(c)        Where the law requires or authorises DER to do so, particularly in relation to fraud prevention; and

(d)        To any other third party notified by you at the time of or after collecting your Personal Information, including the merchant performing services to you.

3.2       DER will not disclose Personal Information to overseas recipients.


  1. Access to, Protection and Destruction of Personal Information

4.1       Subject to the Privacy Act 1988 (Cth), DER provides you with access to your Personal Information upon your request.

4.2       DER will take reasonable steps to ensure that your Personal Information is accurate, up to date and complete. However, DER relies on you advising of any changes or inaccuracies of your Personal Information. Please advise DER if you are of the view that any of your Personal Information requires updating or correcting.

4.3       DER will take reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure (other than set out in the Privacy Policy).

4.4       No data transmission over the internet can be guaranteed to be 100% secure. As a result, while DER strives to protect your Personal Information, DER cannot ensure or warrant the security of any information you transmit to DER over the internet, and you do so at your own risk. Once DER receives your transmission, DER makes its best effort to try and ensure the information and Personal Information security both on DER systems and while in transit between DER’s systems and the companies who provide DER with the various systems.

4.5       DER will destroy any sensitive personal information e.g. drivers licence after a period of 4 months.


  1. Complaints Procedure

5.1       If you wish to make a complaint about a breach of the Privacy Policy or the Privacy Act 1988 (Cth) by DER, please lodge a complaint to the DER privacy policy officer at The privacy policy officer will investigate your complaint and determine how it can be resolved.

5.2       Should you not be satisfied with the way your complaint was handled or determined, you may contact DER or, alternatively, contact the Australian Information Commissioner via