DER ONLINE ORDER RETURNS POLICY
14 DAY RETURNS EXCLUSIONS
Special order products are not covered by the 14 day returns policy. Items which need to be backordered from a supplier can not be returned for change of mind. This does not effect a customers right to return under consumer guarantees.
If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. The Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).
Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time.
Where an item is damaged through misuse or abnormal use, DER cannot provide a refund, exchange or repair.
DER require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.
DAMAGED IN TRANSIT
Please do not sign for the delivery of goods that are obviously damaged. If damage is only found upon unpacking then please contact us as soon as possible. We will then arrange for the goods to be collected and a refund or replacement item sent out to you. Alternatively please bring the items to us and we can help you.
NOT AS ADVERTISED/INCORRECT ITEM
If your order arrives and it’s not what you ordered, please contact us on firstname.lastname@example.org
Please contact us, we will need to assess whether the fault is a major or minor fault and will either arrange for the product to be repaired or replaced. Some manufacturers require us to send faulty items to them for assessment before we can give you a replacement.
A copy of your purchase receipt or online order confirmation email is required for any return. If you are bringing the product to us please ensure you bring a copy with you.